Wisma KIM, Wednesday 4 September 2019, In the context of the 2019 National Customer Day (HPN) which falls every September 4, PLN again greets customers and stakeholders who are spread throughout Indonesia. This is done to establish a good relationship and at the same time appreciate customers who have been using PLN's services.
Carrying the theme "Smiling Indonesian Customers Brightly", the "Greeting Customers" activity this year was carried out with the implementation of Tok Tok Wow and Customer Greetings, by listening to customer experience feedback in enjoying PLN services, listening to customer input and complaints.
General Manager of PLN North Sumatra Regional Unit Feby Joko Priharto said, this excellent moment was an opportunity for PLN to increase the closeness or engagement of the company with customers. By listening to the voice of customers, it is hoped that PLN can better understand customer needs and improve service.
On this occasion also the North Sumatra Regional PLN PLN Unit greets Customers to PT KIM, one of the customers with a total power of 900,000,000 VA that is served by PLN with Priority Services for the largest industrial area in the city of Medan.
"We hope that with all the surplus electricity, coupled with the General Plan for Electricity Supply (RUPTL) in North Sumatra for the addition of Power Plants, both PLN and IPP (private), we hope that this will be able to encourage North Sumatra to become a tourist and investment destination." Concluded Feby
Ilmi Abdullah as Director of Operations of PT KIM expressed his gratitude for the non-stop services provided by PLN to customers. "We are grateful because right now we are very proud and appreciate all the planning of electricity in North Sumatra, especially 2 to 3 years back, thanks to PLN providing electricity for 24 hours and very good communication built, we are increasingly optimal in operating because it is guaranteed service." Said Mr. Ilmi.